FAQ's

QUESTION? LOOK HERE!

If you can't find your question... Call us on +61 400123 081 or email us info@wicksandstones.com.au

Where do your products come from?

Our candle's are hand poured by our tiny tribe in the gorgeous Mornington Peninsula, Victoria- Australia. Our Crystal products are sourced from all around the world and we distribute all our products from Melbourne, Australia. We have a policy that anything that goes into your air (candles) or onto your skin (body products) are all hand-made in Australia. Learn more about who we are here


We only source our supplies from socially, responsible businesses with ethical manufacturing practices.  


NOTE: If you are a customer of the EU. We also hand pour and distribute locally, from a small village in Derbyshire, England. Please click here to be directed to wicksandstones.co.uk

Will my order get to me safely?

We securely pack each product to ensure it is protected from breakage and the elements. 

What about shipping + delivery?

Our distribution partners fulfill orders between 1-3 business day/s (Mon-Fri), a timeline which does not include weekends or public holidays.

We use Australia Post, TNT or DHL, depending on the size, weight and/or location of the order. For deliveries abroad (outside of Australia will likely spend time in customs in the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to 1-7 days in customs. 

Do your products contain Paraffin's?

Absolutely Not! None of our candle ingredients contain paraffin, phthalates or parabens.

Are your skin + body products all natural? 

Yes! Without a doubt. All our oils and serums are made right here in Australia, using all natural, premium ingredients. For a full list of ingredients. Please see the description on each of the product pages. 

My wood-wick candle won't stay lit... Why?

Just like a fire place, sometime's wood-wick candle's can be a little tricky... Please see our tips on 'how to STAY LIT' here

Why crystal's?

Whilst no scientific studies can prove the benefits of using crystals, CRYSTAL'S HAVE BEEN USED AROUND THE WORLD FOR THOUSANDS OF YEARS TO ATTRACT LOVE, PROMOTE LUCK, FOR PROTECTION AND IN HEALING RITUALS. Our intention is for your stone's to be used daily, in mindfulness practices, in meditation or even to act as a reminder, to slow down and re-connect. For more info on how to use crystal's click here

Media enquiries

For collaboration enquiries please contact: info@wicksandstones.com.au

Feedback + Returns

We would love to hear from our tribe, no matter what! please contact us here if you have feedback or would like to lodge a return.

100% transperancy.

Our crystal candles are of the highest quality + are hand-made with love and light in the Mornington Peninsula, Victoria- Australia.

We ensure that all involved, in every single process in the making of Wicks and Stones + Crystal Lab products, have met our own ethical standards.  

We do this by personally visiting each and every one our supply chain (because we're ole' school like that!) and in going this extra mile, we can put out hand on our heart and be completely transparent with our customers.

- Wicks and Stones + Crystal Lab