IMPORTANT NOTICE FOR ALL ORDERS
We cannot thank-you enough for supporting us through these exceptionally, challenging times.
As we are a small family business and we manufacture and distribute our products in Victoria, Australia and Victoria is currently in stage 4 Covid-19 Restrictions, we have had to enforce some temporary changes to our ordering process.
Our website remains OPEN 24/7 and our warehouse will continue its day to day operations unless further guidelines are advised by our government and health officials. All orders will be posted out, as our DROMANA showroom will be CLOSED during the Victorian Stage 4 restrictions.
During these restrictions our processing time for orders is between 1-10 business days (excluding shipping) our administration team will process your order upon receipt, which will then get packed and processed by our warehouse team. Once ready for shipping, an email will be sent from our courier or dispatch team to advise its status.
SORRY NO PRIORITY ORDERS
Due to the heavy delays in postage services, we are unable to offer express post or priority shipping during these restrictions.
We understand this is frustrating and we really do want to help you on your journey to heal during these uncertain times, but please be confident that our team are working diligently to complete every order as quickly as humanly possible under these circumstances.
We thank your support, patience and understanding during this busy times. Please stay safe, healthy and connected.
-The team xx
Wicks and Stones + Crystal Lab